Introduction

RBNC designed this course to examine a number of practical ways for preventing, managing and resolving workplace conflict. Participants will be exposed to self-analysis approaches as well as case study situations in order to build up a tool kit of conflict management strategies.

How you will benefit

• Understand the sources of conflict.
• Be able to develop a strategy to handle conflict in a positive way.
• Be able to reduce the negative effects of stress in your organisation.
• Understand and use effective conflict handling and problem solving techniques.

Who should attend

• All managers and members of teams, particularly those who have to deal with conflict in their workplace.
• This is a hands-on, practical course where participants will benefit by being involved in case studies and problem solving activities that are relevant to their organisational setting.

What you will cover

Participants will examine a number of conflict management issues including:

• Defining the conflict process
• Assessing different kinds of workplace conflict
• Analysing elements of conflict structure
• Recognising the sources of conflict
• Understanding the pros and cons of conflict management strategies
• Dealing with difficult people in the workplace
• Discovering dominant conflict handling styles
• Assessing how people go about getting things done and how this impacts workplace conflict
• Realising what can and can't be changed in the workplace
• Using steps for conflict resolution
• Analysing the more complex structures of team conflict resolution
• Taking the paradigm shift to mediation and understanding the importance of mediation as a means of conflict management
• Constructing strategies for the management of organisational conflict