Conflict Management


RBNC designed this course to examine a number of practical ways for preventing, managing and resolving workplace conflict. Participants will be exposed to self-analysis approaches as well as case study situations in order to build up a tool kit of conflict management strategies.

How you will benefit

  • Understand the sources of conflict.
  • Be able to develop a strategy to handle conflict in a positive way.
  • Be able to reduce the negative effects of stress in your organisation.
  • Understand and use effective conflict handling and problem solving techniques.

Who should attend

  • All managers and members of teams, particularly those who have to deal with conflict in their workplace.
  • This is a hands-on, practical course where participants will benefit by being involved in case studies and problem solving activities that are relevant to their organisational setting.

What you will cover

Participants will examine a number of conflict management issues including:

  • Defining the conflict process
  • Assessing different kinds of workplace conflict
  • Analysing elements of conflict structure
  • Recognising the sources of conflict
  • Understanding the pros and cons of conflict management strategies
  • Dealing with difficult people in the workplace
  • Discovering dominant conflict handling styles
  • Assessing how people go about getting things done and how this impacts workplace conflict
  • Realising what can and can't be changed in the workplace
  • Using steps for conflict resolution
  • Analysing the more complex structures of team conflict resolution
  • Taking the paradigm shift to mediation and understanding the importance of mediation as a means of conflict management
  • Constructing strategies for the management of organisational conflict
This is a highly interactive course that encourages participants to apply their knowledge to various working situations.
Study Time

This practical training program is designed with:

8 hours training - 1 day


Live Online
2,100 $
14 May 2023
New York
2,100 $
08 Oct 2023