Interpersonal Communication Skills

Introduction

Success in business today is largely dependent upon people's ability to connect with both internal and external customers. RBNC designed this course to examine a number of practical aspects of effective communication.

 

 

 

How you will benefit

  • Develop the necessary skills to become better communicators.
  • Improve cross-cultural communication with others.
  • Understand the verbal and non-verbal communication messages.
  • Develop skills in listening actively and empathetically to others.
  • Give and receive feedback and criticism in a constructive manner

Who should attend

  • Everyone who has to communicate with others at work.
  • All managers.
  • All people who are members of a team.
  • This course is equally suitable for people from large and small, public and private organizations

What you will cover

Module 1: Effective communication

  • Introduction to communication
  • Communication levels and definitions
  • Communication functions
  • The 4 principles of interpersonal communication
  • Elements of the communication process
  • Communication delivery aspects
  • Non verbal communication
  • Building rapport
  • Where can miscommunication occur?
  • Barriers to effective communication
  • Overcoming communication barriers
  • The communication funnel

Module 2: Communication across cultures

  • Improving cross-cultural communication: guidelines
  • 'DiSC' personal development profile
  • Stages of team development
  • The arts of persuasion
  • Areas of growing your sphere of influence
  • Communicating within multi-cultural teams
  • Stages of team growth
  • Universal laws of persuasion: process

Module 3: The Importance of Listening

  • Analyzing Listening Habits
  • Active versus Passive Listening
  • Tips to Improve Active Listening Skills
  • Using Different Questioning Techniques

Module 4: Communication behavior and conflict management

  • Assertive, passive and aggressive behaviors
  • Verbal and non-verbal components of communication behaviors
  • Conflict management
  • Types of conflicts
  • Sources of conflicts
  • Conflict management styles
  • Essential conflict management skills
  • Learning to say 'no'
  • Guidelines for applying 'no'

Module 5: Constructive Feedback and Criticism

  • The Value of Feedback
  • Positive versus Negative Feedback
  • Guidelines for Providing Constructive Feedback
  • How to Give Criticism
  • How to Receive Criticism
Study Time

This practical training program is designed with:

8 hours training - 1 day

Schedule

Live Online
2,100 $
17 Sep 2023