Interpersonal Communication Skills

Introduction

Success in business today is largely dependent upon people's ability to connect with both internal and external customers. RBNC designed this course to examine a number of practical aspects of effective communication.

 

 

 

How you will benefit

  • Develop the necessary skills to become better communicators.
  • Improve cross-cultural communication with others.
  • Understand the verbal and non-verbal communication messages.
  • Develop skills in listening actively and empathetically to others.
  • Give and receive feedback and criticism in a constructive manner

Who should attend

  • Everyone who has to communicate with others at work.
  • All managers.
  • All people who are members of a team.
  • This course is equally suitable for people from large and small, public and private organisations

What you will cover

Module 1: How Do People Communicate

  • Forms of Communication
  • Communication Functions and Process
  • Barriers to Effective Communication
  • Overcoming Communication Barriers
  • Verbal Communication
  • Reading Non-Verbal Messages
  • One-Way versus Two-Way Communication

Module 2: Improving Communication

  • Understanding Your Communication Style
  • Skills Required to Send Messages Effectively
  • Communicating Across Cultures
  • Guidelines for Improving Cross-Cultural Communication
  • The Art of Persuading Others

Module 3: The Importance of Listening

  • Analyzing Listening Habits
  • Active versus Passive Listening
  • Tips to Improve Active Listening Skills
  • Using Different Questioning Techniques

Module 4: Constructive Feedback and Criticism

  • The Value of Feedback
  • Positive versus Negative Feedback
  • Guidelines for Providing Constructive Feedback
  • How to Give Criticism
  • How to Receive Criticism
Study Time

This practical training program is designed with:

16 hours training - 2 days

Schedule

Frankfurt
2,000 $
01 Jun & 02 Jun 2021
New York City
2,000 $
04 Aug & 05 Aug 2021