Marketing & Sales

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Telesales Techniques


Selling products via telephone is another channel to contribute revenue for so many organizations. RBNC designed this training program to help all sales professional mastering the techniques of telesales.

How you will benefit

  • Apply professionalism in using the business phone.
  • Reflect excellent knowledge of their products and services.
  • Demonstrate an awareness of their customer's needs and wants.
  • Develop superb skills in managing communication.
  • Build rapport quickly and effectively.
  • Maximize persistence so that goals can be achieved

Who should attend

Sales Professionals, Operators who want to improve and upgrade telephone skills in selling services and products

What you will cover

Module 1: What Is Telesales?

  • Are You Losing Money When You Answer Your Phones?
  • Seven Deadly Sins
  • Pros and Cons of Using the Phone
  • Back to Basics

Module 2: Sales and The Telephone

  • The Selling Equation
  • The Telesales Process

Module 3: Presentation Ideas

  • Various Telephone Techniques
  • How to Manage First Impressions
  • Managing the Actual Call
  • Voice and Attitude

Module 4: The Power of How You Sound

  • Sound Like an Expert
  • Practice Out Loud
  • Be at Your Best

Module 5: How to Handle Objections and Manage Transitions

  • Dealing with Different Types of Personalities
  • Reducing Resistance
  • Dealing with Different Types of Objections
  • Understanding Buying Signals and Effective Sales Closing
  • Closing Strategies and Techniques

Module 6: Asking for Referrals

  • When to Ask
  • Get Specific Referrals
  • Always be Professional
Study Time

This practical training program is designed with:

8 hours training - 1 day


San Francisco
1,500 $
02 Aug 2021

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