Human Resources Management

Building International Teams

New York City
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Change Management

New York City
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Competency-Based Management

New York City
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Career Development and Succession Planning

San Francisco
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Measuring Human Capital - The Use of KPIs

Introduction

Key Performance Indicators (KPIs) are important for all organizations. How to develop a KPIs set for organization is not an easy job

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How you will benefit

 
  • Define measures, metrics and Key Performance Indicators (KPIs) and the role they play in measuring the effectiveness of Human Resources.
  • List the KPIs that should be used in measuring Human Resources as a function.
  • List and calculate the main KPIs that should be used to measure the efficiency of the critical processes in HR.
  • Define and calculate the main formulae for evaluating the financial contribution of HR to the organization.
  • Define and calculate the employee satisfaction index and use it to measure employee morale.
  • Explain employee turnover, its types and the various formulae used to calculate it

Who should attend

 Middle to Top Management, Business Owners, Entrepreneurs, HR Professional

What you will cover

Module 1: Key Performance Indicators

  • The Importance of Measuring
  • Measures, Metrics and KPIs: The Main Differences
  • Characteristics of Smart KPIs
  • Types of KPIs
  • Common Mistakes when Using KPIs

Module 2: Organizational KPIs

  • Organizational Appeal and Reputation
  • Salary Competitiveness
  • Human Value Added
  • Career Growth
  • Absenteeism Rates and Absenteeism Cost
  • Employee Morale

Module 3: Financial KPIs

  • Return on Human Capital and Labor Cost
  • Cost per Hire
  • Cost per Trainee
  • Opportunity Cost
  • Supervisory Ratios
  • Compensation and Benefits

Module 4: Process KPIs

  • Measuring Efficiency of Recruitment and Selection
  • Measuring Effectiveness of Hiring through Forced Ranking
  • Using Hurdles per Hire (HPH) to Reduce the Use of 'Wasta' in Selection
  • Using Aggregate Yield Ratios and Selection Rates
  • Measuring Effectiveness of Appraisal Systems

Module 5: Employee Turnover

  • Turnover versus Attrition (Gross and Net Turnover)
  • Analyzing Turnover: How Should the Data Be Interpreted?
  • Healthy versus Unhealthy Turnover: When Is Turnover Good for the Organization
Study Time

This practical training program is designed with:

8 hours training - 1 day

Schedule