Human Resources Management

Cross Functional Communication

Introduction

Improve your business communication to increase your interpersonal skills…and your impact on the bottom line. Business communication with colleagues in different departments is no longer just a matter of having good working relationships...it is a business imperative. With a focus on behavioral skills and promoting cooperation in the workplace, RBNC designed this highly interactive business communication course showing you how to develop “win-win” cross-functional relationships that lead to organizational effectiveness

 

 

 

How you will benefit

  • Increase the positive impact your behavior can have on relationships with those in other functions
  • Use diagnostic tools and evaluate the implications of your behavioral strengths and weaknesses for communication
  • Deliver better customer service through improved interdepartmental cooperation and communication
  • Understand the importance of viewing challenges from the other team’s perspective
  • Develop a customized action plan to improve cross-functional communication in your workplace

Who should attend

RBNC designed this course for anyone who needs to improve business communication skills to better relate to other individuals and departments and more successfully accomplish his or her job

What you will cover

Module 1: Communicating Across Functions

  • Explain the Importance of Cross-Functional Communication
  • Recognize Value-Added Activities of an Organization’s Various Functions
  • Identify Problems Affecting Cross-Functional Communication

Module 2: Cross-Functional Factors

  • Explain the Four Factors That Impact Cross-Functional Communication
  • Describe How These Factors Might Affect Your Work Group’s Cross-Functional Communication
  • Suggest Ways to Improve Your Work Group’s Cross-Functional Communication

Module 3: Personal Communication Styles

  • Identify Strengths and Excesses of Different Personal Styles of Communication
  • Describe How to Exchange Information Effectively
  • Explain How to Use Virtual Communication Effectively

Module 4: Influence and Collaboration

  • Explain How to Build Credibility in Cross-Functional Communication
  • Develop Mutual Benefits for Presentation to Another Work Unit Member
  • Identify Obstacles to Collaboration and How to Overcome Them

Module 5: Politics and Networking

  • Explain the Characteristics of Good and Bad Organizational Politics
  • Describe the Four Styles of Organizational Politics
  • Describe Four Types of Network Contacts and How to Approach Them
  • Discuss the Use of Tactics to Improve Networking

Module 6: Cross-Functional Conflict

  • Describe the Three Types of Conflict and How They Lead to Disagreement
  • Explain Five Positions People Often Take in Conflict Situations
  • Discuss the Five Steps to Conflict Resolution

Module 7: Planning Cross-Functional Communication

  • Explain the Characteristics of Good Action Plans
  • Develop an Action Plan for Cross-Functional Communication
Study Time

This practical training program is designed with:

8 hours training - 1 day

Schedule