Leadership & Management

Change Management

New York City
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Competency-Based Management

New York City
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Managing People

Shanghai
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Supply Chain Management (SCM)

Toronto
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Train The Trainer

Shanghai
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Career Development and Succession Planning

San Francisco
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Supervisory Skills for Experienced Supervisor

Introduction

Supervisors are crucial because of the relationship they have with the employees in the organization. They are positioned to coach and influence employees through their own change process. Experienced Supervisors are the best candidates for upper level and always the MUST for all organizations

 

 

 

How you will benefit

  • Define supervisory roles and related competencies.
  • Apply goal setting and planning in order to obtain commitment of others.
  • Organize their time and use delegation as a tool to empower their staff.
  • Energize and inspire their team for better performance.
  • Use coaching techniques to manage performance of others.
  • Identify team members’ training needs in order to develop others.

Who should attend

Second level supervisors or line managers who are responsible for the work of first level supervisors, and experienced supervisors who are being developed for promotion.

What you will cover

Module 1: The Role of the Supervisor

  • A New Look at Supervisory Tasks
  • How Organizations and Roles Have Changed
  • New Supervisory Roles
  • Tasks and Responsibilities
  • Characteristics of an Effective Supervisor
  • Competencies of the 21st Century Supervisor

Module 2: Goal Setting for Peak Performance

  • Personal Goal Setting
  • The Goal Planning Process
  • Setting Goals for Others
  • Strategies for Effective Goal Setting
  • Obtaining Goal Commitment
  • Management by Objectives (MBO)

Module 3: Organizing and Delegating Effectively

  • Organizing Time
  • Setting Priorities
  • Organizing Work of Others
  • Components of Organizing
  • Art of Effective Delegation
  • Four "Rights" of Delegation
  • Empowering People through Delegation
  • Degrees of Delegation

Module 4: Leading for Results

  • Are You a Leader: Self Assessment
  • Modifying your Leadership Style
  • Applying Team Leadership Model
  • Energizing your Team
  • Inspiring Others to Better Performance

Module 5: Coaching for Success

  • The Supervisor as a Coach
  • Coaching to Improve Performance
  • Habits of Successful Coaches
  • Counseling to Resolve Personal Problems
  • Managing Performance of Others

Module 6: Developing and Stretching Your People

  • Training versus Development
  • Distinguishing between Training and Non Training Needs
  • Recognizing Training Needs
  • Translating Needs into Objectives
  • Techniques in Developing Others