Facilitation Skills: Managing Group Dynamics


Why facilitation skills are important for all professionals? Being a good leader, you have to know how to facilitate your team, department and organization.




How you will benefit

  • Identify and explain the process and value of facilitation.
  • Examine the core concepts and competencies required to understand the dynamics of group process and facilitation.
  • Recognize groups dynamics and balance between task and maintenance functions.
  • Apply facilitation tools and techniques in a variety of situations.
  • Ultimately improve their role as facilitators

Who should attend

 RBNC designed this course for team leaders, supervisors and managers

What you will cover

Module 1: Introduction

  • The Whats and Whys of Facilitation
  • How Facilitating Differs from Training and Presenting
  • Desirable Facilitating Behaviors and Competencies
  • Factors Affecting Facilitation
  • Effective Facilitation: Managing Structure Not Content
  • Content versus Process
  • Group Process and Team Member Roles

Module 2: Understanding and Using Quality Communication

  • Characteristics of Effective Facilitators
  • Identifying Your Preferred Listening Style: The Personal Listening Profile
  • Encouraging Participation and Asking Questions
  • Types of Questions

Module 3: Facilitation Tools and Exercises: The Facilitation Lab

  • Tools for Generating Ideas: Brainstorming, Storyboarding, Mind Mapping, Cause and Effect Diagram, Force Field Analysis
  • Tools for Narrowing and Selecting Ideas
  • Tools for Evaluating Alternatives and Getting to Agreement

Module 4: Sharing Feedback on Practical Facilitation Sessions Conducted by Participants

  • Facilitating the Session
  • Exchanging Constructive Feedback
Study Time

This practical training program is designed with:

8 hours training - 1 day


New York City
1,100 $
01 Mar 2022
San Francisco
1,100 $
07 Apr 2022